Interpreter Service

INTERPRETER SERVICE
FREE FOR HANCOCK VILLAGE RESIDENTS

Hancock Village is pleased to offer LanguageLine® Personal Interpreter℠ free of charge for all residents.

With LanguageLine® Personal Interpreter℠, you can access professional interpreters anytime, anywhere, 24/7 from any phone or device. Professional interpreters are available in 36 languages including American Sign Language for video and 240 languages in audio.

To connect with an interpreter using your PHONE:

1. Dial (888) 808-9008
   NOTE: If you are calling from outside of North America, dial +1-831-242-8841. 
    
2. Enter your *8-digit PIN
   42439633
   *at the prompt, clearly state the name of the language you need (for example, Spanish)

To connect with an interpreter using the APPLICATION:   

1. Download the application from the app store for iOS or Android, or visit https://insight.languageline.com/ on your browser.
    
2. Enter this authentication code:
   3RW-VBQ-K7YH
    
3. Choose the language, then select the video or audio option.