Mike McHugh Recognized as MAA Apartment Manager of the Year

Michael McHugh - MAA Award

Michael McHugh, Property Manager for Hancock Village since 2018, has been recognized by the Massachusetts Apartment Association (MAA) as 2020's On-Site Apartment Manager of the Year. The award was announced at their annual Achievement Awards event, which was held virtually this year. With 789 townhouse apartments, Hancock Village is CHR's largest property and Mike supervises a staff of over 25 employees, including the on-site management team, resident services, the maintenance and landscaping teams, and the construction liaison team. As Property Manager, Mike has not only met but also exceeded ambitious financial goals for the property, making impressive reductions in Hancock Village’s delinquency and turnover rates while also increasing occupancy. He has done this all while the community has been undergoing major renovations. In the first half of the year alone, he helped relocate 75 apartments all the while navigating new COVID-19 protocols and maintaining Hancock Village’s smooth operation. “I’ve been impressed by Mike’s ability to tackle challenges with good will and determination,” said Kelly Fichtner, Regional Manager. “Through it all he remained committed to providing excellent customer service and was determined to continue producing higher resident satisfaction surveys, which was especially difficult given the circumstances.”

Previous Winners of the MAA (Previously known as RHA) Apartment Manager of the Year Award:
2013    Kelly Higgins, Ridgecrest Village
2012    Lillian Palermo, Norwood Gardens