Kelly Coughlin Receives MAA Leasing Professional of the Year Award

Kelly Coughlin

Kelly Coughlin, CHR’s Resident Services Professional at Ridgecrest Village in West Roxbury, was named Leasing Professional of the Year by the Massachusetts Apartment Association. 

Kelly has been a member of the Ridgecrest team since graduating college. In her 2+ years here, she has increased her responsibilities with poise, passion and an ever-present positive attitude. As Ridgecrest’s only Resident Services Professional for much of the year, she capably and willingly handled more than 450 leads plus renewals with the skill of a seasoned professional. This year she closed 76 leases with a 39% closing ratio, far surpassing her goals.

Kelly has taken on so much work but is reliable, trustworthy, organized and detail oriented. I can delegate to her with complete confidence it will be handled expertly,” says Jaclyn Mergl, Property Manager at Ridgecrest.

The 2023 Massachusetts Apartment Association President's & Achievement Awards honors excellence in property management and service within the local multifamily industry. The Professional Achievement Awards recognize individuals who have gone above and beyond within their professional career and made significant contributions to the multifamily housing industry. 

Previous winners of the MAA (previously known as RHA) Leasing Professional of the Year Award:

2022     Whitney Torgerson, Hancock Village
2019     Taylor Goldwater, Cambridge portfolio
2017     Emily Zambruski, Village Green